Return policy
SPAIN AND PORTUGAL (MAINLAND)
If you wish, you can exchange and/or return your order within a maximum of 14 (fourteen) calendar days from the receipt of your order.
CONDITIONS FOR ONLINE RETURNS
If you decide to return your order, we will refund the product amount through the same payment method used, with the following considerations:
Shipping cost deduction:
- If your order benefited from the free shipping promotion, the initial shipping cost will be deducted from the refund.
- If you made one or more exchanges before returning the order, all shipping costs generated during the exchange process will also be deducted from the final refund.
How to make a return:
- Follow the instructions in our returns section to manage the return shipment.
- The final refund amount will reflect the applicable deductions according to the described conditions.
RETURN PROCESS:
To return your order, please follow these instructions:
- Fill out the form at the bottom of this page, indicating that you wish to make a RETURN.
- Order return process
To proceed with the return of the order, you must contract the transport with the company of your choice, ensuring that it arrives in good condition to us and attach a copy of the purchase invoice inside the box.In the package, you must indicate the address of our headquarters:
Raceu Hats
AVDA ARQUITECTE ANTONI GILABERT, NUM. 5
03750 PEDREGUER - (ALICANTE)
Spain -
Shipping costs will be at your expense.
CUSTOMER OBLIGATIONS
The Customer is obliged to return the product in perfect condition, with its original and intact packaging and labeling, conveniently packaged in its original box and properly protected.
The product to be returned must be in the same condition in which it was received by the customer.
REFUND OF THE AMOUNT
Raceu will proceed to refund the amount paid once the returned product has been received and its good condition has been verified.
The refund will be made within a maximum of 5 business days from the receipt of the item(s) through the same method of payment used: credit card, PayPal, or as a credit voucher if it was used to make the purchase.
Raceu Hats reserves the right not to accept returns when:
1. The return notification is outside the stipulated period.
2. Return shipments outside the established period.
3. Used or damaged product.
4. Loss of NON-certified packages.
|
*For all UK customers - please return your items using a courier service and NOT ordinary Post Office. |
|
*Non-EU customers, please mark RETURN OF GOODS and RE-IMPORTATION on the outside of your package. If this is not marked and import charges are incurred, this will be deducted from your total refund. We cannot be held responsible for any taxes or fees claimed by customs upon re-entry into Spain. |
|
NOTE: Products in the OUTLET section are not eligible for size exchange. Please note that shipping and return costs in case of size exchange would have to be paid by you. If you pay for your order with PayPal, remember that this platform reimburses return shipping costs. |
Exercise of the right of withdrawal
In accordance with current European regulations, consumers may exercise their right of withdrawal within 14 calendar days of receiving the order.
To facilitate this process, Raceu Hats provides its customers with an electronic withdrawal form accessible via the following link:
Once the request is submitted, the customer will receive an email confirmation of receipt. Subsequently, the necessary instructions to proceed with the product return will be provided.
The exercise of the right of withdrawal does not affect the legal rights of the consumer regarding warranty or defective products.